Refund policy
Digital products, refunded when the product is not what it said it was.
This is a starting template, not legal advice
It is written to be readable and honest about how the platform works, but it has not been reviewed by a lawyer and it is not tailored to any jurisdiction. Have a qualified professional review and adapt it before you launch.
The short version
If a product is not what its page said it was, tell us and we will refund it. If you simply changed your mind after downloading and using the whole thing, we generally will not - but talk to us, because we would rather hear about the problem than keep the money.
We refund when
- The product is substantially different from its description.
- The files are corrupt, incomplete, or will not open, and the creator cannot fix it.
- You were charged twice for the same product.
- You bought something you already owned.
We usually do not refund when
- You have downloaded and worked through the whole product and simply did not like it.
- You bought the wrong item after the description made the contents clear.
- The product required something the page listed under requirements and you do not have it.
- More than 14 days have passed since the purchase.
How to ask
Email hello@tomiguide.com with your order number and a sentence about what went wrong. We aim to respond within two working days. Approved refunds go back to the original payment method, and how long the money takes to appear depends on your bank.
Access after a refund
A refunded product is removed from your library and its downloads stop working. If you keep files after a refund, you no longer have a licence to use them.
Free products
There is nothing to refund on a free product, but tell us if one is broken.